Refund Policy

Digital Products

All products sold on digitalmaterial.shop are digital downloadable files. Due to the nature of digital products, once the files have been downloaded, the product cannot be returned.

Refund Requests

We evaluate refund requests on a case-by-case basis. You may be eligible for a refund if:

• You are unable to access or download your purchased files due to a technical issue on our end
• The delivered product significantly differs from the description on our website
• You were charged multiple times for the same product due to a payment error

How to Request a Refund

To request a refund, please contact our support team at support@digitalmaterial.shop with:

• Your order ID or payment confirmation
• The email address used for the purchase
• The reason for your refund request

We aim to respond to refund requests within 3–5 business days.

Technical Issues

Before requesting a refund, please contact us if you are experiencing download or access issues. In most cases, we can resolve technical problems and ensure you receive your files.

Contact

For refund inquiries, contact support@digitalmaterial.shop